Privacy Policy
Introduction
Kalea Arrangements ("we", "us", "our") is a florist business based in Milton Keynes, Buckinghamshire. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what information we collect, how we use it, and the rights you have over your data.
Information We Collect
When you contact us through our enquiry form, we collect the information you provide: your name, email address, phone number (if given), subject of enquiry, and your message. If you purchase a monthly subscription, your payment is processed securely by our payment provider; we receive your name and email but do not store your card details. We may also collect anonymised analytics data about how visitors use our website.
How We Use Your Information
We use your personal information to: respond to your enquiries and provide quotes; process and fulfil your orders and subscriptions; arrange delivery of your flowers; communicate with you about your orders; and improve our website and services. We do not sell your data to third parties or use it for marketing without your consent.
Legal Basis for Processing
We process your personal data under the following legal bases: your consent (when you submit our contact form or subscribe to our service); the performance of a contract (when you place an order or subscription); and our legitimate interests (when we improve our services or respond to enquiries).
Cookies
Our website uses cookies to improve your browsing experience. Essential cookies are necessary for the website to function. We do not use third-party advertising cookies. You can control cookies through your browser settings. See our cookie banner for more information.
Third-Party Services
We use trusted third-party services to operate our business: our payment provider for secure payment processing; and our email service provider to receive your enquiry forms. These providers process your data in accordance with their own privacy policies and only to the extent necessary to provide their services to us.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, processing orders, and complying with legal obligations. Enquiry data is typically retained for 12 months. Subscription data is retained for the duration of your subscription and 6 years thereafter for tax and accounting purposes.
Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, contact us at info@kaleaarrangements.com.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment transactions are encrypted and processed by our PCI-compliant payment provider. We do not store your card details.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@kaleaarrangements.com or 07922 335845.